Privacy and Cookie Policy

Terra Universal’s privacy policy explains how any information you give us while using this website is used and protected.  Terra Universal is committed to ensuring that your privacy is protected.  All personal information we ask you to provide is used and protected in accord with this privacy statement.  Terra Universal may change this policy without notice from time to time by updating this page.  You should check this page at any time to ensure that you are happy with any changes.

Terra Universal does not sell your personal information to outside parties.

What information Terra Universal collects

We collect the following information when needed:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

The list of cookies we collect is below.

Why we need the information we gather and what we do with it

We require this information to understand your needs and provide you with better service.  Your personal information is never sold to any outside parties.  Period.

Your data may be used for:

  • Internal record keeping.
  • Improving our products and services.
  • Periodically sending promotional email or printed materials to you at the addresses you have provided about new products, special offers or other information we think you may find interesting, if permitted by your Communication Preferences.
  • If permitted by your Communication Preferences, possibly contacting you for market research purposes.
  • Customizing the website according to your interests.
  • Assisting you by email, phone, fax or mail.


Terra Universal is committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information we collect online.

How we use cookies

A cookie is a small file placed on your computer's hard drive if permitted by your browser.  Cookies help analyse web traffic and maintain your interests on a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Terra Universal uses traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We use this information only for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by monitoring which pages you find useful and which you do not.  A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, Terra Universal does not have any control over those other websites.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide those sites.  Those sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to any other websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • When you are asked provide information to create your Profile, you may specify your e-mail and other contact preferences.  Since your personal information is never sold, you do not have to tell us not to sell your data.
  • If you have previously agreed that we may use your personal information for Terra's direct marketing purposes, you may change your mind at any time by updating Communication Preferences in your profile.

Terra Universal will not sell, distribute or lease your personal information to third parties unless required by law to do so.  If your Communication Preferences permit, we may use your personal information to send you promotional information from Terra or third parties that we think you may find interesting.

You may request a copy of your personal information that we store under the Data Protection Act 1998.  A small fee may be payable.  If you would like a copy of your personal information, please email us this request using Contact Us.

If you believe that any information we are holding on you is incorrect or incomplete, please update your Profile or write or email us.  We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie NameCookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.