All returns must be approved by Terra in writing in advance. Custom items and many special order items may not be canceled or returned. Items authorized for return may carry a restocking fee. All items accepted by Terra must be in original condition and in original shipping containers and returned freight prepaid, FOB Terra. Terra may elect to issue return credits against future orders rather than cash refunds. All such credits expire in 60 days, unless a waiver is applied for and approved by Terra.
Before any item may be returned, you must first obtain an RMA number. No returns will be accepted without an RMA. The RMA request should include the following information:
- Customer's name and address as it appears on the invoice
- Customer's purchase number
- Terra invoice number
- Packing tracking number
- Quantity, description of the items to be returned
- Reason for return
Terra will evaluate the request and respond with an RMA or decline the request with an explanation. The RMA will specify the shipping method and special labeling and packaging requirements which must be followed to qualify for a credit. Returns shipped freight collect will be refused. RMAs generally provide for the customer to pay return freight. RMAs expire 30 days from the day issued. Returned goods MUST be shipped within that 30-day period. After expiration, the RMA is not valid and cannot be reissued.