OPTIONAL: Product protection is only available at time of purchase and renews annually
Protect your ion gun investment with Terra’s product protection plan
Support available online and via phone for fast replacements
Plan covers 1 year from the date of shipment, and renews annually.
Plan covers parts and replacements as determined by Terra.
Exclusions and limitations:
Excludes damage resulting from accidents, willful/intentional damage, malicious use, improper customer install, use of non-Terra replacement parts, alterations not approved by Terra, and force majeure.
Excludes normal wear and tear, meaning the expected decline through normal daily use.
Excludes a covered product that has already been replaced.
Note: If service itemized on quote at zero quantity, price of service not included in quote total.
On a tight schedule?Choose FasTrak 24/7 Priority Service to help meet your critical schedule for Terra-manufactured products, either before or after your order is placed.*
FasTrak 24/7 provides a 24/7 commitment to meet the shipping date YOU specify, regardless of quoted lead times.
FasTrak 24/7 assigns a dedicated production team plus a dedicated senior expeditor working three shifts to meet your delivery specification.
FasTrak 24/7 guarantees* to meet the agreed-to specified ship date.
Call for pricing. FasTrak service fees cover costs of additional services only, without additional profit.
* Terra's FasTrak services limited guarantee: to ship on the ESD or date specified OR to refund up to 100% of FasTrak charges. This guarantee covers no direct, special, consequential or other damages and is strictly limited to up to 100% of the amount paid for FasTrak service. When a specified ship date is missed due to factors outside Terra's control (vendor performance, deliveries by shipping companies, etc.) and random factors such as accidents, the credit of up to 100% of the FasTrak 24/7 may not apply. FasTrak service requested after order placement will be quoted and accepted based on available time remaining before required ship date.
